- Redesigned infrastructure, codified operational processes, and leveraged automation to improve system performance and reliability; increasing system availability from under 99.5% to 99.95% or better.
- Orchestrated the implementation of infrastructure-as-code (IAC) framework with Terraform and Chef, automating 100% of infrastructure deployment tasks and reducing operational toil by 50%.
- Coordinated the migration of 9 large multi-client SaaS environments from Rackspace to individual customer stacks in AWS; ensured zero downtime and decreased hosting costs by 25%.
- Collaborated with product managers and client services team to establish data retention polices and prioritize data removal resulting in a $120k savings in cloud storage costs.
- Ensured offshore development team adhered to establishing engineering and operational standards by conducting regular process reviews and resulting in a 85% decrease in service delivery escalations.
- Implemented a comprehensive cybersecurity program leveraging the NIST framework including regular vulnerability scans and security audits; reduced security incidents by 90% and achieved full compliance with industry standards.
- Collaborated with engineering leads to formalize a SDLC framework and a release management process, resulting in a 70% reduction in change related issues.
- Led annual SOC 1/II and SOC 2 certification processes and received unqualified auditor opinions.
- Recruited five DevOps and SRE team members, managed all vendor relationships and $3M annual IT budget.
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